With so many local roofers near me, it can be difficult to find the best team to take on your roofing project. At Xterior LLC, we serve customers throughout the Triad, Triangle and Wilmington area of North Carolina. Before we start your project, we want to make sure you feel absolutely comfortable hiring us! Here are a number of questions we recommend that you ask any contractor before hiring them for your roof installation – including us! Don’t sign on the dotted line until you are confident in the team you’re hiring.
What Type of Roof Do You Recommend for My Home?
First, make sure you are on the same page as any contractor you want to hire. Any expert roofer will give you their opinion without pushing you to choose a roof you don’t actually want. At the end of the day, you have to love the look of your home.
The Xterior LLC team offers two different types of roofing material. The more traditional option is to choose an asphalt shingle roof
. When you drive down the street, this is typically what you’ll see on most homes. We also offer metal roof options
. At one time, metal was only used for commercial buildings. Today, metal can be a beautiful option for your home as well.
The biggest advantage to asphalt roofing is the price. With asphalt shingles, you can expect the roof to last up to two decades, as long as professionals handle your roof installation. However, metal roofs can last even longer. With an expert team installing the metal panels, metal roofs may last up to 50 years or more.
Metal roofing comes in a wide rage of colors and styles, so you can find the perfect option to match your home. You can even find metal roofing that replaces a shingle look. It is more expensive than asphalt, but not only does it last longer, it is much less likely to need repair over the years. Here’s a full list of metal roofing benefits.
That said, if your heart is set on asphalt, we can help. We’ll walk you through your color/style options and make sure it is installed to last as long as possible. With 45+ years of combined exterior home improvement experience, we know what we’re doing.
How Long Will the Roof Replacement Take?
When you speak to a local roofing company about your roofing project, one of the first questions you should ask is how long the project will take. Residential roofing typically only takes a few days. The problem is, some roofing companies overbook themselves. They end up taking weeks or even months to start your project. Some of them might even seem to disappear with your deposit.
Here at Xterior, we are always upfront about when we can start and how long it will take to finish your roof. This varies based on the time of year, the size of your roof, and whether we have to order any special materials. We can’t promise a date until we speak to you about your specific roof. What we can promise, though, is that we’ll never leave you hanging wondering if we’re ever going to start. You’ll be in the loop every step of the way.
As a note, if you have storm damage that makes your home unlivable until it is repaired, we make every attempt to take on your project quickly. We want to help you get back in your home as soon as possible after a storm. (Learn more here.
) That said, beware of “storm chasers.” After a large storm, some contractors drive around and look for homes with damage. They then approach the homeowner with an offer to repair the damage quickly. These teams take advantage of homeowners in need by charging exorbitant prices and making promises they can’t keep. If it seems too good to be true, it probably is.
Will You Remove the Old Roof First?
Some residential roofing companies don’t remove the old roof. They simply install a new roof over top and hope for the best. We believe this is not in the best interest of the home.
Before we start installing your roof, we’ll remove the old roof and inspect for any underlying damage. Over the course of 20 years, water can make its way into the shingles. This can cause mold, mildew, and a number of other problems.
If you just cover up the old roof, you might never know these problems exist. You could trap moisture or even pests under the new roof. Over time, this creates big problems and can even cause portions of your roof to collapse. We repair any issues before installing your new roof.
Do You Have Insurance?
Never hire a contractor until you see a copy of their insurance. All residential roofing companies should carry insurance. They should be willing to provide a copy of their paperwork so you can verify. If a company does not have insurance, run!
You might be thinking that if a company can handle your roofing needs, insurance isn’t a big deal. After all, you have homeowner’s insurance, right? Well, this way of thinking could actually end up costing you hundreds of thousands of dollars.
A contractor’s insurance protects you if anyone gets hurt during the job or if the workers cause any property damage. Maybe the wind picks up a loose shingle as it is being removed and it flies right into your neighbor’s window. Similarly, someone trips over a loose board on the ground. Or, unfortunately, maybe something much worse happens and a worker falls off your roof.
Your homeowner’s insurance may or may not cover any of these things. Even if your insurance does cover liability during home improvement projects, this liability might be limited. If your contractor doesn’t provide insurance, you could be sued to pay damages and medical costs out of pocket.
We are happy to provide copies of our insurance paperwork before we start working. You can feel free to call our insurance company to verify our policy.
How Much Will My New Roof Cost?
Before you start working with any contractor, always make sure you understand the cost of your new roof. Clarity is super important so you aren’t surprised by the bill at the end of the project.
A number of things can affect the cost of your new roof. These include the following:
- The size of your home
- How many special features your roof has (vents, skylights, dormers, etc.)
- The roofing material you choose
- Unusual considerations, such as a roof that is extremely sloped
- The color and style of shingle/panels/tiles you choose (standard versus premium)
- Underlying damage that needs roof repair
Our team will come to your home for a free consultation before we give you a quote. We’ll discuss how you want your new roof to look and talk about your budget. When we give you a price quote, this becomes a contract if you choose to work with our team. We agree upon a price before we start the project and never tack on surprise fees at the end.
What Other Roof Projects Have You Recently Completed?
Any professional contractor will be able to show you other projects they’ve recently completed. You can see our portfolio online here.
Here are a few things to look for when you review a contractor’s portfolio:
- Are the projects recent?
- Do they show before/after photos?
- Are there roofs that look similar to what you want for your home?
- Do they show a variety of roofs?
Most importantly, you want a contractor that will be happy to answer your questions about their past projects. Make sure you hire a team like Xterior! We are happy to answer any questions you might have about our portfolio or any part of the roof replacement process.
Do You Have Customer Reviews?
Customer reviews are arguably even more important than a contractor’s portfolio. Look for reviews pulled from a trusted source, such as Google or Facebook. Otherwise, the company might have just asked friends to write testimonials, which will be positive no matter what.
We have several reviews from real customers here
. Below are a few recent reviews about our roofing work:
“I interviewed a few companies and am really glad I went with Xterior. They did my roof after a major hail storm. There were a few storm chasers that came by who were from out of the area. I am so glad to give my money to a local owner who clearly backs their work up. Job was done in 1 day with zero issues. They dealt with the insurance for me and even got money added for the upgrades.” – Colby
“Great company to do business with. All staff was friendly and courteous. I had a lot of work done, new metal roof, replacement windows, guttering and shutters. Quality work and excellent contractors. Thank you to all the staff from beginning to the end of my experience. Highly recommend using Xterior for your home repairs.” – Tammy
“Xterior LLC is the best contracting company we’ve hired so far to transform our starter home. The crews were always on time and professional. Any changes or additions to the project were handled in person with little to no adjustment to anyone’s schedule. I highly recommend to any homeowner wanting to facelift their home or fix an old leaking roof.” – Mia
Can You Complete Other Home Improvement Projects?
While your roof might be your main concern, you might have other home improvement needs as well. We can handle all of your exterior concerns, including:
We can bundle all the work you need into a single package for one price. We even offer financing options for qualified homeowners. Click here to learn more about financing
for your new roof or any home improvement project from Xterior.
Ask Even More Questions!
Once you’ve asked the above questions, we recommend you ask even more. Local roofers near me should be happy to answer any questions you have. If they don’t want to answer your questions, they shouldn’t get your business.
Even more importantly, you should expect your roofing company to answer your questions in a way that you can understand. Here at Xterior, we take pride in explaining every aspect of your project. We want you to be able to make good decisions about your roof project. So, we’ll make sure to answer your questions using easy-to-understand terms. You don’t need to be a professional to make good decisions about what you want in a new roof.
Why Should I Hire Local Roofers Near Me Instead of a Large National Brand?
Large, national contractors might have flashy ads or offer very low prices, but they are rarely the best choice for homeowners. They can’t make changes on the go as needed, easily answer your questions, or keep you updated about your project. These teams might not even be licensed or insured. Sure, the price might look good on paper, but the low-quality roof you get isn’t worth it.
Instead, hire a local company like Xterior! When you work with our team, we’re the ones who complete the job. We stay in close communication with our homeowners and provide top-notch customer service.
If you’re ready to speak to a member of our team about your roof project, click the “free quote” button above for a no-obligation consultation.